taya9 Privacy Policy

taya9 is an online gaming platform operating for players located in the Philippines. We understand that the personal information you share with us is sensitive, and we take our responsibility to protect it seriously. This Privacy Policy sets out the full details of what we collect, why we collect it, how we store it, and your rights regarding your own data.

This policy applies to all personal data collected through the taya9 website and platform, including information provided during registration, during gameplay, during financial transactions, and through any communications you have with our support team. It covers all users regardless of where in the Philippines they are accessing the platform — whether in Manila, Cebu, Davao, Quezon City, or elsewhere.

taya9 collects personal data in the following categories:

We do not collect any payment card numbers, cryptocurrency wallet details, or any financial information beyond what is needed to process PHP transactions through supported e-wallet and banking channels.

taya9 uses your personal data only for lawful purposes that are directly connected to operating the platform and maintaining your account. Specifically, we use your data to:

• Create and maintain your taya9 player account.
• Verify your identity through the KYC process to comply with platform obligations.
• Process deposits and withdrawals in Philippine Peso through your registered payment channels.
• Detect and prevent fraud, money laundering, and account abuse.
• Send you important account notifications such as OTP codes, transaction confirmations, and security alerts.
• Operate and enforce responsible gaming tools, including deposit limits and self-exclusion requests.
• Improve the platform experience based on aggregate, anonymised usage patterns.
• Respond to your support requests and resolve account-related disputes.

We do not use your personal data for third-party marketing. We do not build advertising profiles from your gaming behaviour or share your activity data with any advertising network.

taya9 does not sell or rent your personal data to any third party. We may share limited personal data with trusted third parties only in the following situations:

• Payment processors: When you make a deposit or request a withdrawal, your financial reference details are shared with the relevant e-wallet or banking partner (GCash, Maya, or your Philippine bank) only to the extent necessary to process the transaction.
• Identity verification services: KYC verification may involve a third-party identity checking service that processes your ID documents under strict confidentiality agreements.
• Legal and regulatory obligations: taya9 may be required to disclose personal data in response to a lawful request from a government authority, law enforcement agency, or court order.
• Platform service providers: Technical partners who help operate the taya9 infrastructure (such as server hosting) may have access to certain technical data. These partners are bound by data processing agreements and cannot use your data for their own purposes.

Any third party receiving your personal data is required to maintain its confidentiality and use it only for the specific purpose for which it was shared.

taya9 uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data in transit between your device and our servers.
• OTP (one-time password) authentication for account login and sensitive account actions, reducing the risk of unauthorised access even if your password is compromised.
• Encrypted storage for sensitive account and financial data at rest.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security reviews of the platform infrastructure and data handling procedures.

While taya9 takes all reasonable precautions, no system can be completely immune to security risks. You can help protect your account by using a strong, unique password for your taya9 login and by not sharing your credentials or OTP codes with anyone — including anyone claiming to represent taya9 support.

taya9 retains your personal data for as long as your account remains active and for a reasonable period thereafter, consistent with our legal and operational obligations. Specifically:

• Account and identity data is retained while your account is open and for a minimum period after account closure to satisfy any applicable anti-money laundering, fraud prevention, or dispute resolution requirements.
• Transaction records are maintained for a standard accounting and compliance retention period.
• Communications with the support team are retained for a period sufficient to resolve any outstanding disputes or requests.

When your personal data is no longer required for any lawful purpose, taya9 will take appropriate steps to delete or anonymise it securely.

taya9 uses cookies and similar technologies to operate the platform effectively. Cookies are small text files stored on your device when you access the platform. The main types of cookies used by taya9 are:

• Essential cookies: Required for the platform to function. These maintain your logged-in session and keep your preferences active during your visit. The platform cannot function properly without them.
• Functional cookies: Remember choices you have made, such as your preferred language settings or responsible gaming tool configurations.
• Analytics cookies: Collect anonymised information about how the platform is used — such as which pages are visited most often — to help us improve the experience. This data is not linked to your personal identity.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the platform, but analytics and functional cookies can be disabled without preventing access to your account or games.

As a taya9 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact the support team at [email protected] from your registered email address.

taya9 will respond to data rights requests within a reasonable timeframe. Some requests may require additional identity verification before they can be processed.

taya9 is strictly an adults-only platform. The minimum age to register and use the platform is 21 years. taya9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been provided by a person who is underage, we will delete that data and close the associated account immediately.

If you are a parent or guardian and believe that a minor in your care has registered on the taya9 platform, please contact us at [email protected] so we can take immediate action.

taya9 reserves the right to update this Privacy Policy at any time. The date of the most recent revision is shown at the top of this page. If we make material changes that significantly affect how we collect or use your personal data, we will notify registered account holders by email or through an in-platform notification before the changes take effect.

Continuing to use the taya9 platform after a policy update is published constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically so you are always aware of current practices.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please reach out to the taya9 support team:

• Email: [email protected]
• Response hours: 24 hours a day, 7 days a week
• Subject line: Include "Privacy Request" or "Data Rights" for faster routing

We treat all privacy-related enquiries with priority and aim to respond within a reasonable timeframe. You may also find answers to common privacy questions on the FAQ page.